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Terms and Conditions

THE AGREEMENT: The use of this website and services on this website provided by PT. Trana Atyasa Nusantara (hereinafter referred to as “AQILA”) are subject to the following Terms & Conditions (hereinafter the “Agreement”), all parts and sub-parts of which are specifically incorporated by reference here. This Agreement shall govern the use of all pages on this website (hereinafter collectively referred to as “Website”) and any services provided by or on this Website (“Services”).

1) DEFINITIONS

The parties referred to in this Agreement shall be defined as follows:

a) Company, Us, We: The Company, as the creator, operator, and publisher of the Website, makes the Website, and certain Services on it, available to users. PT. Trana Atyasa Nusantara, Company, Us, We, Our, Ours and other first-person pronouns will refer to the Company, as well as all employees and affiliates of the Company.

b) You, the User, the Client: You, as the user of the Website, will be referred to throughout this Agreement with second-person pronouns such as You, Your, Yours, or as User or Client.

c) Parties: Collectively, the parties to this Agreement (the Company and You) will be referred to as Parties.

2) ASSENT & ACCEPTANCE

By using the Website, You warrant that You have read and reviewed this Agreement and that You agree to be bound by it. If You do not agree to be bound by this Agreement, please leave the Website immediately. The Company only agrees to provide use of this Website and Services to You if You assent to this Agreement.

3) AGE RESTRICTION

You must be at least 17 (seventeen) years of age to use this Website or any Services contained herein. By using this Website, You represent and warrant that You are at least 17 years of age and may legally agree to this Agreement. The Company assumes no responsibility or liability for any misrepresentation of Your age.

4) LICENSE TO USE WEBSITE

The Company may provide You with certain information as a result of Your use of the Website or Services. Such information may include, but is not limited to, documentation, data, or information developed by the Company, and other materials which may assist in Your use of the Website or Services (“Company Materials”). Subject to this Agreement, the Company grants You a non-exclusive, limited, non-transferable and revocable license to use the Company Materials solely in connection with Your use of the Website and Services. The Company Materials may not be used for any other purpose, and this license terminates upon Your cessation of use of the Website or Services or at the termination of this Agreement.

5) INTELLECTUAL PROPERTY

You agree that the Website and all Services provided by the Company are the property of the Company, including all copyrights, trademarks, trade secrets, patents, and other intellectual property (“Company IP”). You agree that the Company owns all right, title and interest in and to the Company IP and that You will not use the Company IP for any unlawful or infringing purpose. You agree not to reproduce or distribute the Company IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from the Company.

6) USER OBLIGATIONS

As a user of the Website or Services, You may be asked to register with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, Your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable You to use the Website and Services. You must not share such identifying information with any third party, and if You discover that Your identifying information has been compromised, You agree to notify Us immediately in writing. Email notification will suffice. You are responsible for maintaining the safety and security of Your identifying information as well as keeping Us apprised of any changes to Your identifying information. Providing false or inaccurate information, or using the Website or Services to further fraud or unlawful activity is grounds for immediate termination of this Agreement.

7) ACCEPTABLE USE

You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the Company.

a) You further agree not to use the Website or Services:

I) To harass, abuse, or threaten others or otherwise violate any person’s legal rights;

II) To violate any intellectual property rights of the Company or any third party;

III) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;

IV) To perpetrate any fraud;

V) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;

VI) To publish or distribute any obscene or defamatory material;

VII) To publish or distribute any material that incites violence, hate, or discrimination towards any group;

VIII) To unlawfully gather information about others.

8) PRIVACY INFORMATION

Through Your Use of the Website and Services, You may provide Us with certain information. By using the Website or the Services, You authorize the Company to use Your information in the Republic of Indonesia and any other country where We may operate.

a) Information We May Collect or Receive: When You register for an account, You provide Us with a valid email address and may provide Us with additional information, such as Your name or billing information. Depending on how You use Our Website or Services, We may also receive information from external applications that You use to access Our Website, or We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.

b) How We Use Information: We use the information gathered from You to ensure Your continued good experience on Our website, including through email communication. We may also track certain aspects of the passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers.

c) How You Can Protect Your Information: If You would like to disable Our access to any passive information We receive from the use of various technologies, You may choose to disable cookies in Your web browser. Please be aware that the Company will still receive information about You that You have provided, such as Your email address. If You choose to terminate Your account, the Company will store information about You for the following number of days: 1,095. After that time, it will be deleted.


9) SALES

The Company may sell goods or services or allow third parties to sell goods or services on the Website. The Company undertakes to be as accurate as possible with all information regarding the goods and services, including product descriptions and images. However, the Company does not guarantee the accuracy or reliability of any product information, and You acknowledge and agree that You purchase such products at Your own risk.


10) SHIPPING/DELIVERY/RETURN POLICY

You agree to ensure payment for any items You may purchase from Us, and You acknowledge and affirm that prices are subject to change. When purchasing a physical good, You agree to provide Us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information that You provide to us. If We do so after payment has been processed, We will issue a refund to You in the amount of the purchase price. We also may request additional information from You prior to confirming a sale, and We reserve the right to place any additional restrictions on the sale of any of Our products. You agree to ensure payment for any items You may purchase from Us, and You acknowledge and affirm that prices are subject to change. For the sale of physical products, We may preauthorize Your credit or debit card at the time You place the order, or We may simply charge Your card upon shipment. You agree to monitor Your method of payment. Shipment costs and dates are subject to change from the costs and dates that You are quoted due to unforeseen circumstances. For any questions, concerns, or disputes, You agree to contact Us in a timely manner at the following: halo@getaqila.com.


If You are unhappy with anything You have purchased on Our Website, You may do the following:

Contact us at our customer care hotline 62-878-14045000 or email us at halo@getaqila.com.

11) REVERSE ENGINEERING & SECURITY

You agree not to undertake any of the following actions:

a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;

b) Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.

12) DATA LOSS

The Company does not accept responsibility for the security of Your account or content. You agree that Your use of the Website or Services is at Your own risk.

13) INDEMNIFICATION

You agree to defend and indemnify the Company and any of its affiliates (if applicable) and hold Us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to Your use or misuse of the Website or Services, Your breach of this Agreement, or Your conduct or actions. You agree that the Company shall be able to select its own legal counsel and may participate in its own defense, if the Company wishes.

14) SPAM POLICY

You are strictly prohibited from using the Website or any of the Company’s Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

15) THIRD-PARTY LINKS & CONTENT

The Company may occasionally post links to third party websites or other services. You agree that the Company is not responsible or liable for any loss or damage caused as a result of Your use of any third party services linked to from Our Website.

16) MODIFICATION & VARIATION

The Company may, from time to time and at any time without notice to You, modify this Agreement. You agree that the Company has the right to modify this Agreement or revise anything contained herein. You further agree that all modifications to this Agreement are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of this Agreement, unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Agreement.

a) To the extent any part or sub-part of this Agreement is held ineffective or invalid by any court of law, You agree that the prior, effective version of this Agreement shall be considered enforceable and valid to the fullest extent.

b) You agree to routinely monitor this Agreement and refer to the Effective Date posted at the top of this Agreement to note modifications or variations. You further agree to clear Your cache when doing so to avoid accessing a prior version of this Agreement. You agree that Your continued use of the Website after any modifications to this Agreement is a manifestation of Your continued assent to this Agreement.

c) In the event that You fail to monitor any modifications to or variations of this Agreement, You agree that such failure shall be considered an affirmative waiver of Your right to review the modified Agreement.

17) ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.

18) SERVICE INTERRUPTIONS

The Company may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Company shall have no liability for any damage or loss caused as a result of such downtime.

19) TERM, TERMINATION & SUSPENSION

The Company may terminate this Agreement with You at any time for any reason, with or without cause. The Company specifically reserves the right to terminate this Agreement if You violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of the Company or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If You have registered for an account with Us, You may also terminate this Agreement at any time by contacting Us and requesting termination. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.

20) NO WARRANTIES

You agree that Your use of the Website and Services is at Your sole and exclusive risk and that any Services provided by Us are on an “As Is” basis. The Company hereby expressly disclaims any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. The Company makes no warranties that the Website or Services will meet Your needs or that the Website or Services will be uninterrupted, error-free, or secure. The Company also makes no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. You agree that any damage that may occur to You, through Your computer system, or as a result of loss of Your data from Your use of the Website or Services is Your sole responsibility and that the Company is not liable for any such damage or loss.

21) LIMITATION ON LIABILITY

The Company is not liable for any damages that may occur to You as a result of Your use of the Website or Services, to the fullest extent permitted by law. The maximum liability of the Company arising from or relating to this Agreement is limited. This section applies to any and all claims by You, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.

22) GENERAL PROVISIONS:

a) LANGUAGE: All communications made or notices given pursuant to this Agreement shall be in the English language.

b) JURISDICTION, VENUE & CHOICE OF LAW: Through Your use of the Website or Services, You agree that the laws of Republic of Indonesia shall govern any matter or dispute relating to or arising out of this Agreement, as well as any dispute of any kind that may arise between You and the Company, with the exception of its conflict of law provisions. In case any litigation specifically permitted under this Agreement is initiated, the Parties agree to submit to the personal jurisdiction of the Republic of Indonesia. The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature. You hereby waive the right to any objection of venue, including assertion of the doctrine of forum non convenience or similar doctrine.

c) ARBITRATION: In case of a dispute between the Parties relating to or arising out of this Agreement, the Parties shall first attempt to resolve the dispute personally and in good faith. If these personal resolution attempts fail, the Parties shall then submit the dispute to binding arbitration. The arbitration shall be conducted in BANI (Badan Arbitrase Nasional Indonesia). The arbitration shall be conducted by a single arbitrator, and such arbitrator shall have no authority to add Parties, vary the provisions of this Agreement, award punitive damages, or certify a class. The arbitrator shall be bound by applicable and governing law of Republic of Indonesia. Each Party shall pay their own costs and fees. Claims necessitating arbitration under this section include, but are not limited to: contract claims, tort claims, claims based on Republic of Indonesia law, and claims based on local laws, ordinances, statutes or regulations. Intellectual property claims by the Company will not be subject to arbitration and may, as an exception to this sub-part, be litigated. The Parties, in agreement with this sub-part of this Agreement, waive any rights they may have to a jury trial in regard to arbitral claims.

d) ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by You. Should this Agreement, or the rights granted hereunder, by assigned, sold, leased or otherwise transferred by the Company, the rights and liabilities of the Company will bind and inure to any assignees, administrators, successors, and executors.

e) SEVERABILITY: If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such condition, the remainder of this Agreement shall continue in full force.

f) NO WAIVER: In the event that We fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part.

g) HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.

h) NO AGENCY, PARTNERSHIP OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has any authority to bind the other to third parties.

i) FORCE MAJEURE: The Company is not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.

j) ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under this Agreement, including e-mail or fax. For any questions or concerns, please email Us at the following address: halo@getaqila.com.

TERMS & CONDITIONS OF SALE

1. Introduction

1.1 What these terms cover: These Terms and Conditions of Sale (“Terms“), together with all information and documents referred to in them, govern all sales of products (“Products“) by us through this website (the “Website“) to you.

1.2 Why you should read them: Please make sure you have read these Terms carefully, especially the limitations of our liability, beforeplacing an order. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Acceptance of these terms: By placing an order for a Product through our Website, you agree to and accept these Terms. You should print a copy of these Terms or save them for future reference.

1.4 Eligibility: To register with and purchase Products via the Website, you must be aged 17 years or over and have a registered postal address in the Republic of Indonesia.

1.5 We may amend these Terms from time to time: Every time you order a Product, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 22nd December 2020.

1.6 Website terms of use: Your use of our Website is governed by our Website Terms and Conditions. Please read these as they include important terms that apply whenever you visit this Website.

2. Information About Us

2.1 Who we are: When you purchase a Product through our Website you will be contracting with PT. Trana Atyasa Nusantara t/a Aqila, a limited company registered in Indonesia with its registered office at 18 Office Park Floor 22. suite E, F, G Jl. TB Simatupang Kav.28. Kebagusan , Jakarta Selatan, DKI Jakarta, Indonesia 12520. (“Aqila”, “we”, “our” or “us”).

2.2 What is our NPWP Number: Our NPWP number is 76.230.042.4-064.000

2.3 How to contact us: To contact us, please see our Contact Us page or email us at halo@getaqila.com or write to us via post at Customer Services, PT. Trana Atyasa Nusantara, 18 Office Park Floor 22. suite E, F, G Jl. TB Simatupang Kav.28. Kebagusan , Jakarta Selatan, DKI Jakarta, Indonesia 12520. 

2.4 How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.

3. Our Products

3.1 Products may vary slightly from their pictures: The Products are as described on this Website from time to time. Please note that the Products and any packaging on the Website are for illustrative purposes only. Slight variations may occur between the delivered Product and packaging, and the image of the Product and packaging given on the Website. You should ensure that you have checked the Product description on the Website before placing your order.

3.2 Product Performance: Our products are working under WiFi, GSM (2G), RF network, using mobile application under ios and Android platform and using power source from local grid electricity and battery. Our product may be not performing well because of any faulty or any misusage by you. Thus, we will have no liability to you if our product not performing as expected when its needed and if there is any loss including but not limited to loss of life, loss of goods, loss of property, loss of valuable belongings, loss of profit, loss of business, business interruption, or loss of business opportunity.

3.3 Responsibility Disclaimer: Although our products may help you to prevent various act crimes such as including but not limited to theft and burglary, and incidents such as including but not limited to fire, gas explosion, water damages and flood, We will have no liability to you if those events occur and if there is any loss including but not limited to loss of life, loss of goods, loss of property, loss of valuable belongings, loss of profit, loss of business, business interruption, or loss of business opportunity.

4. How To Order

4.1 Debit/credit card required: In order to place an order, you must be the holder of a valid debit/credit card, bank accounts, e-wallet or digital payment account and provide the details.

4.2 Ordering process: You may place an order for a Product via our online order process on the Website. The Website contains instructions on how to complete the order process and check and amend any errors before submitting your order to us. At the end of the order process you will be asked to provide payment through the on-line payment facility. Your order will be submitted to us when you click on the “Make Payment” button at the end of the order process. Your order represents an offer to us to purchase a Product.

4.3 How we will accept your order: After you place your order, we will send a confirmation email to you to accept your order, at which point a contract will come into existence between us. 

4.4 Taking payment: By placing an order, you authorise us to immediately charge your payment card for the purchase price and we are entitled to rely on your placing of an order as an instruction to us to take your payment.

4.5 If we cannot accept your order: If we are unable to accept your order, we will inform you of this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

4.6 Products are subject to availability: All Products shown on the Website are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and will not process your order.

4.7 Sales are final: All sales that has been made are final and cannot be canceled or refunded for any reasons.

5. Prices

5.1 We will pass on the price of VAT/PPN, Credit card/bank charges/convenience fee and delivery: All prices stated are in Indonesian Rupiah and include VAT/PPN. Delivery, credit card/bank charges or convenience fee will be indicated to you at the time of ordering and will be added to the purchase price before you confirm your order.

5.2 Where to find the price: The price of a Product is as published on the Website at the date we accept your order. Prices are subject to change without notice at any time, but changes will not affect any order that we have previously accepted. However, if the rate of VAT/PPN changes between the date of your order and the date of delivery, we will adjust the VAT/PPN you pay, unless you have already paid for the Products in full before the change in VAT/PPN takes effect.

5.3 What happens if we got the price wrong: It is possible that, despite our reasonable efforts, a Product on our Website may be incorrectly priced. If we discover an error in the price of a Product that you have ordered we will inform you of this error and give you the option to continue with your order at the correct price or to cancel your order. If you do not respond to us within 7 days, we will treat the order as cancelled and notify you in writing.

6. How To Pay

6.1 How to pay: You may pay for the Product with a debit or credit card, using any other payment method that we indicate to you that we will accept from time to time, using the online payment facility. The payment facility is operated by Faspay. Your use of the payment facility will be subject to their terms and conditions. You should ensure that you have read and agree with those terms and conditions before using the payment facility.

6.2 Faspay operates a secure server to process your payment details. They encrypt your credit or debit card information and authorize payment directly. This means that your full credit card or debit card details are never revealed to us. We maybe will only keep the last four digits of your credit or debit card for our records and to create a more streamlined shopping experience.

6.3 Authority for payment: We will request authority for payment from your card at the time you place your order. If we fail to receive authority for your payment, or if we reasonably believe that payment will be refused, we reserve the right to reject your order.

6.4 In the event of a failed payment for whatever reason, you agree to compensate us in full against all reasonable costs, expenses and outgoings we incur in attempting to obtain payment made by you.

6.5 No VAT/PPN receipts: Please note that we do not issue VAT/PPN receipts for Products ordered from the Website.

7. Shipment & Delivery

7.1 Indonesia only: Delivery of a Product will only be made to an Indonesian address.

7.2 Delivery cost and method: Unless you request otherwise, all Products that you order will be sent by Alfatrex service at the cost displayed on the Website before you confirm your order. You may request delivery by the Regular service or Next Day service (Java Island Only) method from the options on the Website.

7.3 When we will provide the Products: Our estimated dispatch timings is maximum 2 business days after your order has been confirmed. The timings are not guaranteed times. We will send you an email confirming when your Product has been dispatched which will be within 30 days after the date on which we accept your order.

7.4 We are not responsible for delays outside of our control: If our supply of the Products is delayed by an event outside our control we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. However, if you have not received your Product within 10 working days of the date we confirm dispatch, please notify us and we will resend your order to you at no additional cost. We may, at our reasonable discretion, require proof of non-delivery, such proof to be obtained at your cost.

7.5 When you become responsible for the Products: The Products will be your responsibility once they have been delivered to the address indicated in your order.

7.6 When you own the Products: You will own the Products once we have received payment from you in full.

7.7 If you are not at home when the Product is delivered: If no one is available at your address to take delivery and the Products cannot be delivered, we will leave you a note informing you of how to rearrange delivery.

7.8 If you do not re-arrange delivery: If you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.  

7.9 Reasons we may suspend the supply of Products to you. We may have to suspend the supply of a Product to:

a) deal with technical problems or make minor technical changes;

b) update the Product to reflect changes in relevant laws and regulatory requirements;

c) make changes to the Product as requested by you or notified by us to you.

8. Complaints & Returning Faulty Products

8.1 How to tell us about problems: Please contact us via email or the address provided in these Terms if you have any complaints about the Product. We aim to resolve any complaints as far as possible within 14 days.

8.2 Returning defective Products: In the event that the Product delivered to you is damaged or defective, please contact us as soon as possible using the contact details contained in clause 2.3 above. We will provide you with an address to return the Product with its original packaging back to us.

9.3 Inspection of Product: Upon our receipt of the returned Product, we reserve the right to inspect the Product to determine whether, in our opinion, it is faulty or not.

10. CREATING AN Account

10.1 How to create an account: You may place an order to purchase the Product either by creating an account on the Website. In order to apply to create an account, please follow the instructions on the Website. It will be at our sole discretion as to whether we accept your application to create an account.

10.2 One account per user: Only one account may be created per individual user.

10.3 What information do we require: You will be asked to provide information including your name, email address and address when creating your account. Your email address will be used to identify you when you use it to access your account on the Website. We reserve the right to terminate your account in the event that you provide an invalid email address. Your order will be sent to the address you provide. We accept no responsibility for orders that are not received as a result of an incomplete or incorrect address being provided. You confirm that such information is true, accurate and complete and that you will notify us immediately if any part of this information changes.

10.4 Choosing a password: You will also need to provide a password in order to access your account. You are entirely responsible for maintaining the confidentiality of your password and you will be responsible for any damage or losses caused by unauthorised access resulting from your failure to keep your password secure. We encourage you to use a “strong” password (including a combination of numbers and letters). You agree to notify us immediately in the event of any unauthorised use, or suspected unauthorised use of your password or account.

11. Cancelling Your Account

11.1 We may cancel your account: We may temporarily suspend or cancel your account at any time and for any reason without notice.

11.2 How can you cancel your account: You may cancel your account at any time and for any reason by contacting us by email or by post at the address set out in clause 2.3 above. It will be your responsibility to provide any required proof that you are the account holder.

12. How We May Use Your Personal Information

12.1 Use of your information: Any personal data that you provide to us through our Website will only be used in accordance with these Terms and our Privacy Policy. Please ensure that you have read our Privacy Policy before proceeding.

12.2 Your consent to our use of your data: By providing your personal data to us you are consenting to its use in accordance with these Terms and our Privacy Policy.

12.3 Your consent to our use of cookies: Like many online services we use a feature called a ‘cookie’, which is a small data file that is sent to your browser from a web server and stored on your device’s hard drive.  References in these Terms to ‘cookies’ also include other means of automatically accessing or storing information on your device.  By agreeing to these Terms, you are providing your consent for us to use cookies in the ways described in our Cookie Policy however, you may delete any of these cookies at any time if you wish.  Please see our Cookie Policy for detailed information on the types of cookies we use on the Site, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

13. Other important terms

13.1 We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation.

13.2 You need our consent to transfer your rights to someone else: You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

13.3 Nobody else has any rights under this contract: This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

13.4 If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5 Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

13.6 We may change, modify or revise these Terms at any time: Any changes made to these Terms will apply 7 days after the date we post the modified terms on our Website.  These changes will only apply to orders placed on or after the date on which the changes to the Terms take effect.  It is your responsibility to check that you have read and agree with the latest Terms on the Website.

13.7 Which laws apply to this contract and where you may bring legal proceedings: These terms are governed by law of Republic of Indonesia and you can bring legal proceedings in respect of the products in the Indonesian courts.

Aqila Warranty Policy

All new products come with a warranty against fault. This means that if your products stops working properly during the applicable warranty period we will replace or repair it free of charge*. The applicable warranty periods of 365 days after the purchase date.

To activate Warranty Service, register our product online at www.getaqila.com/warranty

We provides Warranty Service with the following terms and conditions:

  1. Warranty Service only applies to malfunctioning products due to defects / production errors.
  2. The warranty service does not apply if:
  3. Products are not registered online at www.getaqila.com/warranty
  4. Products registered for more than 7 days from the date of purchase.
  5. Inability to present original proof of purchase.
  6. Damage caused by incorrect use of the product in accordance with the user guide or instructions. 
  7. Damaged caused by unauthorised repairs or other modifications. 
  8. Damage caused by negligence such as falling, bumped, burned, punctured, squeezed, exposed to liquids and other negligence.
  9. Damage caused by water or other conductive liquids.
  10. Damage caused by use with components that are not recommended by us.
  11. This Warranty Service does not cover other products than Aqila brand.

If you need to make a claim or you think there is an issue with your product, please contact the Aqila Care team on +6287814045000 or via email to halo@getaqila.com

You will be asked to describe the fault in detail, provide order number/proof of purchase and the product serial number, so please make sure you have this information to hand.

  • If the product is diagnosed as faulty, we will repair or replace the product for you on a next day delivery service.
  • You may be asked to return the faulty device for investigation. Failure to return the defective device if requested may affect your claim.

We has the right to make the final decision in all warranty claims. The contents of the Warranty Card and the Terms of Warranty Service can be changed at any time or revised without prior notice.

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